FAQs
Twice a day. Questions answered.
A guide to your Twilight Rituals and everything around it.
Everything you’ve wondered, whispered back.
THE TWILIGHT RITUAL
How long should each cycle take?
Just two minutes, morning and night.
More if you choose to turn it into a deeper moment of care.
Why “Twilight Ritual” not routines?
Because routines are mindless.
The Twilight Ritual is about rhythm, presence, and care twice a day, as a return to yourself.
Do I need both Rituals to see results?
You’ll feel a difference with one but the real power lies in the pairing.
Morning and Evening Rituals work best together.
Can I use Morning products at night?
Each formula is designed for a specific time of day.
But they’re safe to use as you choose. The difference lies in intent.
What are Morning and Evening Rituals?
Morning awakens. Evening unwinds.
Each cycle is curated with sensory cues that align to your natural rhythm.
PRODUCT QUESTIONS
What does n-HA mean?
n-HA stands for nano-hydroxyapatite, a mineral that makes up 97% of your enamel.
We use it to naturally remineralize teeth, reduce sensitivity, and strengthen your smile without fluoride.
Is whitening safe for sensitivity?
Yes.
We use PAP+, a peroxide-free, enamel-safe alternative proven effective without irritation.
How do I know Which brush suits me?
Each product page includes a ritual guide.
You can also email us for personal recommendations.
Is your toothpaste safe for daily use?
Yes.
Our n-HA formula is gentle, enamel-safe, and microbiome-supportive.
Are products safe for sensitive teeth?
Yes.
We offer ultra-soft brushes and low-abrasion pastes made for sensitive mouths.
INGREDIENTS & SAFETY
Where do you manufacture?
We source and manufacture globally,
From FDA-registered, ISO-certified labs in Asia and Europe. Chosen for their precision and quality.
Do your pastes contain fluoride?
We offer both fluoride and fluoride-free versions.
So you can choose what aligns with your values.
Are your products cruelty-free?
Always.
No animal testing. No exceptions
Are your products pregnancy-safe?
Our ingredients are gentle.
But we recommend consulting your doctor for personal medical guidance.
Are your ingredients clean and safe?
Yes.
We exclude SLS, parabens, synthetic dyes, and other known irritants. Every product is safety-tested.
ACCOUNT & SUPPORT
Forgot Your Password?
Click 'Forgot Password' at login.
You’ll receive an email with a secure link to reset it instantly.
How do I track my order?
Use the tracking link in your confirmation email.
OR
Visit our Track My Order Page.
How do I contact support?
We’re here for you, email at hello@opearlx.com
OR
Use the form on our Contact page anytime.
How do I update my account info?
Log into your OPEARLX ACCOUNT to update your address, payment method, or password anytime.
Can I change my shipping address?
Yes.
You can update your shipping address anytime from your Account Center, as long as your order hasn’t shipped yet.
ORDERS & SHIPPING
How much is shipping?
Shipping is tiered:
– Complimentary on orders over $101
– Refined Shipping ($5) on orders $50.01–$100
– Standard Shipping (calculated) for orders up to $50
Where do you ship from?
We ship globally.
Most U.S. orders are fulfilled from domestic centers for faster, more reliable delivery
What if my order is delayed?
If your package hasn’t moved in 7 days post-dispatch, contact us. We’ll step in and make it right.
How long does shipping take?
Once dispatched, standard delivery takes 2–5 business days.
All orders ship within 7 days.
Do I need to pay duties or taxes?
U.S. customers: no.
All orders fall under the de minimis threshold. International customers may incur local import fees.
✦ STILL HAVE QUESTIONS?
Didn’t find what you were looking for?
CONTACT US anytime and a member of our team will respond within 24 hours.